Contact Us

Our Customer Service team is here to help you by answering any questions you may have, whether you are an existing customer or just considering buying Staycation Insurance. See our contact details below, we look forward to hearing from you.

UK Office:

1 Neptune Court,
Vanguard Way,
Cardiff, CF24 5PJ.

Tel: 0333 355 0251

  • Opening Hours
  • Monday to Friday:  9am – 5pm
  • Saturday:  9:30am – 4pm
  • Sunday:  Closed

We are Social:

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  • Email


If you have a complaint about the sale of your policy or our website, please contact us on

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter to the Financial Ombudsman Service ( Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.