Contact Us

Our Customer Service team is here to help you by answering any questions you may have, whether you are an existing customer or just considering buying Staycation Insurance. See our contact details below, we look forward to hearing from you.

UK Office:

1 Neptune Court,
Vanguard Way,
Cardiff, CF24 5PJ.

Tel: 0333 355 0251

Opening hours:
Monday - Friday: 09:00 – 16:30
Saturday: 09:30 – 16:00
Sunday: Closed

We are Social:

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If you have a complaint about the sale of your policy or our website, please contact us on

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter to the Financial Ombudsman Service ( If you purchased a policy online, you will also be able to use the EC On-line Dispute Resolution (ODR) platform at who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.